Training
THE BASIC TRAINING MODULE COVERS:
Duties and responsibilities of guarding personnel, code of conduct, dealing with people, alertness, and performance of guarding personnel Courtesy, obedience, mannerism, FIR, Smart Investigation and communication Fire prevention and control, Health and safety at work, Evacuation procedure, First aid, Handing taking over procedure, and handling of keys Knowledge of post wise instruction and unit instruction, ATM duty, Disaster Management.
All Guarding Personnel deployed by R v Group Security Services undergo the basic Security Training Course which imparts the necessary skills to perform duties. In addition to lessons on basic guarding skills they are taught the rudiments of First Aid, fire fighting and Self-defence.The training process is ongoing and progressive throughout the employees’ career to refresh and further develop their knowledge.
Our site specific training courses are designed after discussions with the client and assessing the training needs of the staff. The aim of these courses is to enhance the security skills of the security personnel and develop management skills in the supervisory and management staff.
Security is Provided by three ways:
Manned Security :
Where one or more security operatives work on a site providing both a deterrent against crime and an immediate response to incidents as they occur.
Physical Security :
Physical deterrents such as locks, alarms, barriers, and grills help to reduce crime.
Systems Security :
Electronic and other technical systems to monitor premises for crime and other dangers, such as intruder alarms, fire detection systems and closed-circuit television (CCTV) systems.
Security Operatives
Door security :
A Door security carries out security duties in or at licensed premises, like Hotels, Jewellery Shops, and Gift Shops preventing crime and disorder and keeping staff and customers safe.
Security Officers :
1)A Security Officer guards premises against unauthorized access or occupation, or against outbreaks of disorder or against damage.
2)They also guard property against being stolen, against damage, or against otherwise being
dishonestly taken or obtained
3)They may also guard one or more individuals against assault or against injuries that might be suffered in consequence of the unlawful conduct of others.
4)This includes providing a physical presence or carrying out a form of patrol or surveillance to deter crime.
5) Key holding is where a security officer keeps custody of, or controls access to, any key or
a similar device for operating (whether mechanically, electronically, or otherwise) any lock.
The Police :
Security operatives should work closely with the police service as they are considered to be part of the wider police family.
Licensing :
“Ensures that private security operatives are? fit and proper persons who are properly trained and qualified to do their job”
Verbal Communication :
The words we use are obviously important, but so is the tone in which we use those words. It’s not just what we say, but how we say it that counts.
Non-Verbal Communication :
How we stand, what we are wearing, how close we are to the other person, eye contact, how we use our hands, other body gestures – these all help us to convey our message.
Written Communication :
Within the workplace we will also be conveying messages using written
communication, in the form of reports, letters and e—mails.
The Importance of communication :
Effective communication helps us to:
1)Get the job done
2)Create a good impression of ourselves
3)Create a good impression for the organization
4)Reduce incidents of conflict aggression or violence.
5) Communication skills play an important role in how we interact with our colleagues, supervisors, and managers Treat all members of staff with courtesy and respect and expect to be treated the same.
Customer Care :
One of our main roles as a security operative is looking after people How we treat people when we deal with them is very important Customer care is all about how we deliver our service, how we provide security to our customers on a day-to-day basis.
Good Customer Care :
Be professional with every customer Be approachable Concern yourself with the customer’s Needs Treat customers as you would wish to be treated yourself Go out of your way to help customers Leave customers pleased with how you have dealt with them.
Fire Extinguishers :
* Red body
* Suitable for use on Class A fires, wood and paper, etc
* Not suitable for combustible liquids, cooking fats, etc
* Not safe to use on fires involving electricity
* Extinguishes by cooling
* Remove pin, squeeze trigger and aim at the base of the fire.
Operating Fire Extinguishers :
* Select the correct extinguisher
* Pull the pin to break the seal
* Holding the extinguisher upright, squeeze the trigger
* Test the range and content (away from the fire)
* Then aim at the fire using a side-to-side sweeping motion.
Fire Safety Checks :
* Fire exits are not locked or chained
* Fire exits are clear inside and out
* Fire extinguishers are in correct place and ready for use
* Occupancy figures are not exceeded.